Delivery & Returns
- For orders under £30 - £3.49 - Express delivery, Usually arrives within 1 - 3 working days.
- All orders over £30 - FREE - Express delivery, Usually arrives within 1 - 3 working days.
Our cut off point for orders to be dispatched on the same day is Monday to Friday at 12:30PM. Orders placed after 12:30PM these days or at the weekend will be shipped on the next working day. Working days are Monday to Friday, excluding Bank Holidays.
In the unlikely event your product is out of stock, we will do our best to source a replacement for you as fast as possible
Delivery times above are based on previous performance. However we cannot be 100% guarantee that your parcel arrives on the estimated dates given. During sale time, seasonal and busy periods we will inform you if we can not meet your expected dated delivery.
Tracking details will be emailed to the provided email address at checkout once your order has been dispatched.
If for any reason you are not completely satisfied with your online purchase from CAPTAIN JELLYFISH, you can return the item or items to us within 14 days of receipt, in their original condition in accordance with the policy and guidelines below. We will issue a refund or credit on receipt, or exchange the item for a different size/colour/style if preferred.
Return Costs and Address
We currently do not cover the costs of returning items unless they are faulty or incorrect.
Please contact us at HELLO@CAPTAIN JELLYFISH.CO.UK to request a return form, if you have not received one within your delivery - the return form will usually be found with your invoice.
Please note: The returned goods are your responsibility until they reach us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods in event of loss or damage
Please fully complete the returns form included in your parcel and return your order to:
67 HIGH STREET
If you are returning goods to us from outside of the EU, please indicate on any customs form that the goods are 'returned items of UK origin' with a ZERO customs value. Failure to do so may result in your return parcel being held by UK customs and may be returned to you, or a fee may be charged for customs clearance or brokerage. Any fees charged directly to us by your return parcel courier (clearance/handling/VAT/tax/customs/duty) may be deducted from your refund. Please note FedEx services usually charge a handling fee to receive an international shipment - this will be deducted from your refund if applicable.
Items purchased from www.CAPTAINJELLYFISH.co.uk can be refunded or exchanged for credit or for another product at our store in Skipton. The return must be made within 14 days of receipt and have the original invoice as proof of purchase along with a completed return form. Items that have been exchanged in store are then under the return policy of the store and if returned for a refund within 14 days, your original method of payment will be used to process this - if you wish to exchange your item for something of a higher value you will be charged the difference in-store.
Returns Period and Canceling Your Order
Under EU legislation, and the Consumer Contracts Regulations, you have the right to cancel your order for items purchased from www.CAPTAINJELLYFISH.co.uk and delivered to you within the EU, for a refund.
You can return your order for exchange, refund, or credit using the enclosed return form supplied within your delivery. You must inform us within 14 days of receipt of your goods if you wish to make a return or an exchange. You can do this either by delivering the goods back to us as per our returns process, or emailing us at firstname.lastname@example.org to tell us of your intention to make a return or exchange. You can choose either of these options, however we must be informed within the 14 day time frame, and the goods must then be returned to us within 14 days of your notification to us.
The above policy applies to all returns, however the ability to exercise your rights in line with the Consumer Contracts Regulations exists solely for EU residents.
If you wish to cancel your order, in line with the Consumer Contracts Regulations, please contact us via email, quoting your order number, stating your wish to cancel your contract and your intention to return all goods to us in original sale-able quality. Emails must be sent to email@example.com and must reach us within 14 days of receipt of the goods. Goods must then be returned to us within 14 days of the date of your email.
Delivery charges are not refundable unless the goods are faulty or incorrect.
We will process your replacement item at most within 7 days of receiving your parcel, however we usually process most in-stock exchanges within 48 hours. If we can't send your requested replacement item, we will refund the amount you paid back to the original method of payments. We can only exchange an item for stock we currently have available in our store or online, We are unable to reserve stock in advance for in exchange. If you need an exchange urgently, we recommend placing a new order for the item you need, and returning the unwanted item for a refund.
Credit Notes and Gift Vouchers
If you prefer a credit note rather than a refund or exchange, we will issue this to you via email. Credit will be redeemable on our website or in our Skipton store. If you paid by Gift Voucher, we will re-issue your gift voucher to you via email if you requested a refund.
We will process a refund within 2 working days of receiving your parcel. Once your refund has been processed, please allow up to 10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you're with, and we have no control over this timeframe. We will credit your refund by the same method you used when you placed your order. If we can't do this (i.e. if the card has been declined, cancelled or has expired), we'll contact you to arrange another form of payment.
If you think you have been refunded incorrectly, please email firstname.lastname@example.org and we will investigate.
Please note the following may affect your refund: delivery charges are only refundable if the goods are faulty and a refund is made. If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this. If the returned item has been returned in poor condition or is incomplete in any way (missing packaging/trims) we may refuse the refund or make a charge at our discretion for cleaning, replacement or repair.
For any more information please contact us