Refund policy
Returns Period and Canceling Your Order
Under EU legislation, and the Consumer Contracts Regulations, you have the right to cancel your order for items purchased from www.CAPTAINJELLYFISH.co.uk and delivered to you within the EU, for a refund.
You can return your order for exchange, refund, or credit using the enclosed return form supplied within your delivery. You must inform us within 14 days of receipt of your goods if you wish to make a return or an exchange. You can do this either by delivering the goods back to us as per our returns process, or emailing us at hello@captainjellyfish.co.uk to tell us of your intention to make a return or exchange. You can choose either of these options, however we must be informed within the 14 day time frame, and the goods must then be returned to us within 14 days of your notification to us.
The above policy applies to all returns, however the ability to exercise your rights in line with the Consumer Contracts Regulations exists solely for EU residents.
If you wish to cancel your order, in line with the Consumer Contracts Regulations, please contact us via email, quoting your order number, stating your wish to cancel your contract and your intention to return all goods to us in original sale-able quality. Emails must be sent to hello@captainjellyfish.co.uk and must reach us within 14 days of receipt of the goods. Goods must then be returned to us within 14 days of the date of your email.
Delivery charges are not refundable unless the goods are faulty or incorrect.
Exchanges
We will process your replacement item at most within 7 days of receiving your parcel, however we usually process most in-stock exchanges within 48 hours. If we can't send your requested replacement item, we will refund the amount you paid back to the original method of payments. We can only exchange an item for stock we currently have available in our store or online, We are unable to reserve stock in advance for in exchange. If you need an exchange urgently, we recommend placing a new order for the item you need, and returning the unwanted item for a refund.
Credit Notes and Gift Vouchers
If you prefer a credit note rather than a refund or exchange, we will issue this to you via email. Credit will be redeemable on our website or in our Skipton store. If you paid by Gift Voucher, we will re-issue your gift voucher to you via email if you requested a refund.
Refunds
We will process a refund within 2 working days of receiving your parcel. Once your refund has been processed, please allow up to 10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you're with, and we have no control over this timeframe. We will credit your refund by the same method you used when you placed your order. If we can't do this (i.e. if the card has been declined, cancelled or has expired), we'll contact you to arrange another form of payment.
If you think you have been refunded incorrectly, please email hello@captainjellyfish.co.uk and we will investigate.
Please note the following may affect your refund: delivery charges are only refundable if the goods are faulty and a refund is made. If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this. If the returned item has been returned in poor condition or is incomplete in any way (missing packaging/trims) we may refuse the refund or make a charge at our discretion for cleaning, replacement or repair.
For any more information please contact us
Under EU legislation, and the Consumer Contracts Regulations, you have the right to cancel your order for items purchased from www.CAPTAINJELLYFISH.co.uk and delivered to you within the EU, for a refund.
You can return your order for exchange, refund, or credit using the enclosed return form supplied within your delivery. You must inform us within 14 days of receipt of your goods if you wish to make a return or an exchange. You can do this either by delivering the goods back to us as per our returns process, or emailing us at hello@captainjellyfish.co.uk to tell us of your intention to make a return or exchange. You can choose either of these options, however we must be informed within the 14 day time frame, and the goods must then be returned to us within 14 days of your notification to us.
The above policy applies to all returns, however the ability to exercise your rights in line with the Consumer Contracts Regulations exists solely for EU residents.
If you wish to cancel your order, in line with the Consumer Contracts Regulations, please contact us via email, quoting your order number, stating your wish to cancel your contract and your intention to return all goods to us in original sale-able quality. Emails must be sent to hello@captainjellyfish.co.uk and must reach us within 14 days of receipt of the goods. Goods must then be returned to us within 14 days of the date of your email.
Delivery charges are not refundable unless the goods are faulty or incorrect.
Exchanges
We will process your replacement item at most within 7 days of receiving your parcel, however we usually process most in-stock exchanges within 48 hours. If we can't send your requested replacement item, we will refund the amount you paid back to the original method of payments. We can only exchange an item for stock we currently have available in our store or online, We are unable to reserve stock in advance for in exchange. If you need an exchange urgently, we recommend placing a new order for the item you need, and returning the unwanted item for a refund.
Credit Notes and Gift Vouchers
If you prefer a credit note rather than a refund or exchange, we will issue this to you via email. Credit will be redeemable on our website or in our Skipton store. If you paid by Gift Voucher, we will re-issue your gift voucher to you via email if you requested a refund.
Refunds
We will process a refund within 2 working days of receiving your parcel. Once your refund has been processed, please allow up to 10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you're with, and we have no control over this timeframe. We will credit your refund by the same method you used when you placed your order. If we can't do this (i.e. if the card has been declined, cancelled or has expired), we'll contact you to arrange another form of payment.
If you think you have been refunded incorrectly, please email hello@captainjellyfish.co.uk and we will investigate.
Please note the following may affect your refund: delivery charges are only refundable if the goods are faulty and a refund is made. If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this. If the returned item has been returned in poor condition or is incomplete in any way (missing packaging/trims) we may refuse the refund or make a charge at our discretion for cleaning, replacement or repair.
For any more information please contact us
